Our core values reflect what is really important and matters to us as a company and group of individuals who make up the Red Carnation family. They are the solid foundation and main principles of our company culture. By consistently working hard to maintain our values, we endeavour to preserve what makes Red Carnation Hotels so special - a sincere and deep commitment to each other, our guests whom we serve every day and the communities within which we work and live.
To give personalised, warm and consistently exceptional service
We appreciate the myriad of options and alternatives our guests have to choose from, and therefore we set the bar high for ourselves to provide the highest quality services and products we possibly can.
We constantly challenge ourselves to update and enhance the guest experience. Innovation, constant training and refurbishment help create an environment which our guests and our employees regard as their home from home.
To value, respect and support each other
We believe that care comes from caring and so we provide a level of care for our team members that inspires by example, generates trust, respect, open and honest communication and appreciation. Staff feel valued and are offered opportunities to develop and progress, and as a result our staff loyalty far exceeds the industry average.
To create positive, memorable experiences for every guest
We work hard to meet and exceed our customers' expectations on every visit or touch point they have with us. By delighting and satisfying our guests, we ensure the longevity of our business and employment for our team.
By serving our customers with very personable, proficient, friendly, competent service, and listening to their needs we create memorable and distinctive experiences as well as loyal guests who return regularly.
To care about and give back to our local communities
We recognise and appreciate our responsibility to be active participants in our local communities. We believe in giving time to community and service organisations with the belief that it is important to give back and make a difference wherever possible. In a world of shrinking natural resources, we must endeavour to conserve, reuse and care about those around us.
All of our hotels make it an on-going priority to support and contribute positively to a variety of charitable organisations within their respective communities. The charities we support in England include The Starlight Foundation, Great Ormond Street Children's Hospital, Action Against Hunger, the National Autistic Society and the Cystic Fibrosis Trust. In Geneva we have provided help for The Red Cross and in South Africa we support the Nelson Mandela Children's Fund, and our bath amenities are purchased from Charlotte Rhys, a Founding Member of the Proudly South African Organisation, dedicated to the support of disadvantaged women and men in South Africa. Recycling efforts continue to be reviewed and improved upon wherever possible.
Our guests, staff, and suppliers have been wonderfully sympathetic to our aims, assisting us with their wholehearted support, and we would like to send a sincere 'thank you' to every one of them. While we believe our collective contributions do make a difference we are not content to sit back, and constantly challenge ourselves to increase our involvement with the global community. We welcome ideas and input from our customers, staff and suppliers.
Managing Director, The Red Carnation Hotel Collection