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FOUNDATION SKILLS
These are the skills that equip you to do things the "Red Carnation Way"...
So this could include how and what you say on the 'phone, how you deal with a complaint, why and when you use the guest name, and other - quite fundamental – ways we expect you to behave. We don't want you to feel thrown in at the deep end and these training sessions will help you grasp our way of doing things.
- Induction Day
- Induction Follow-Up Day
- Catch a Star
- Communicating with Confidence
- Etiquette and Manners
- Image and Body Language
- Fire Training
- Telephone Techniques
- What's in a Name?
- Service Recovery Skills
- Advanced Disability Awareness
- Basic Food Hygiene
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