Red Carnation Hotels

TECHNICAL SKILLS

These are the skills that are particular to a role within the hotel...

These courses will include things like how to train people, how to sell in Front Office, how to use suggestive selling in the Restaurant or Bar and how to write a letter if you are a PA, co-ordinator or administrator.

• Comprehensive Indepth Front Office Programme (CIFO) 1 to 5
• Exceptional Service Experience
• Food and Beverage Marketing
• Food and Beverage Financial Awareness
• Lone Women Travellers
• Knowledge Bank
• Specific Skills Trainers’ Development Workshop
• Managing Effective Meetings
• Etiquette and Manners
• First Aid
• First Aid Requalification
• Group Training Certificate
• Practical Training Certificate
• Role of the Specific Skills Trainer
• Sales Performance Training: Suggest, Sell and Serve
• Intermediate Food Hygiene
• Letter Writing
• Service Journey For F&B

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