Guest Testimonials

At Red Carnation Hotels we value guest feedback as it helps us to improve our service. Here are some of our favorite guest testimonials:

Thank you for the kindness and warmth

Dear Annie, Michelle, Rosslee, Zana, Scott,  Mauro, Feray, Antonio and all the rest of the staff who made our stay absolutely perfect. We are very grateful to you for the wonderfully magical week that we were blessed to  enjoy in London.  The entire staff, (I apologize to those whose names I did not recall), welcomed us and made us feel right at home. The staff helped us in every way to make sure that we were making the most of our precious time in London.   
Our accommodations were beautiful and the happy surprises that your staff left for us each day were delightful. Your assistance with dinner reservations, directions, suggestions as well as tickets to the V&A special exhibit, Book of Mormon show and fitness centre helped us immeasurably.We also thank you for the kindness and warmth you shared with our son Kenny.  He felt very comfortable coming to visit us at the Egerton House. Your friendliness to Kenny is deeply appreciated.Please share our message of gratitude with your colleagues at the Egerton House Hotel.Wishing you the very best and much success!
Mr & Mrs Morse - October 2013

customers feel at home

Well, we've stayed at Red Carnation Hotels in the past, as you know... and, The Egerton is by far the friendliest and nicest. Absolutely everyone went out of their way to make our stay exceptional... everyone! Our room was beautiful - and the perfect size (for all our stuff)... and the location of the hotel is exactly as you mentioned - "a hidden treasure". We were very close by to all the major shopping - plus, a hop-skip from the parks. I am only sorry that I couldn't say more. All of you are really, really, amazing people. It truly makes a difference when someone smiles at you, and even smiles when they may not be having their best day... and, I don't recall ever when we didn't pass or approach one of your staff when they weren't smiling or happy. It must be magic - the way everyone gets along so well and makes their customers feel at home ... maybe they have been told to do so ... or, maybe they are so happy at work that it comes naturally.
Mr & Mrs Merson - April 2013

wonderful hotel

My wife and I stayed at the Milestone last year and it was indeed a great experience. The Egerton (which is in a better location for us) was every bit the experience of the Milestone. We plan on returning! Wonderful hotel.
Mr & Mrs DeSantis - April 2013


A wonderful stay, all staff were exemplary. We stayed to celebrate my husband's birthday and were not disappointed. From the welcome glass of champagne, to the chocolate dipped strawberries, birthday cake, champagne on ice, rose petals and scented candles. A truly memorable experience. Will definitely be recommending and intend to return and try out more in the Red Carnation Hotel range.
A Cannon, January 2013

set the standard

We had an uneventful trip home and now we have to adjust to preparing our own breakfasts again - we do miss the poached pears and the lovely breakfast service at the Egerton! We both LOVE the Egerton. You folks set the standard for service.
Carol - December 2012

exceeded expectation

Thank you for the signed copy of Mrs Tollman’s book. I was delighted it reached Australia before I did. As a result I have been able to share with friends our wonderful experience of staying at the Egerton and show them this lovely book with the family’s history and favourite recipes. I have tried quite a few of the recipes already with great success. Our stay at the Egerton did exceed expectation and I will add it is one of the best hotel experiences I have had ever. The dedication of the staff and their sincerity in this pursuit was exemplary.
Mr & Mrs Potter - September 2012

nice to be pampered

Just a line to thank you for your generous welcome and for looking after Prue and I so well, at our short stay at Egerton House last week. As you know we’re devotees of Summer Lodge, but Egerton has become a bit of an autumn habit over the past three years. Such a wonderful ambience and so nice to be pampered for a short but memorable stay. We were even entertained briefly by Antonio when we had a spot of supper in the bar. It was good to see Bea Tollman again at breakfast, sitting with Michelle, whom we have never met.
Nicholas & Prue - November 2012

our London "home"

Over the years we have travelled to many parts of the world and have a few very special places that we love returning to, Egerton House Hotel being at the top. I think that our first stay was either 06 or 07! We don’t travel quite as much these days, for many reasons, but each time we do we look forward to visiting our favourites and finding something new to add to the “adventure”. The Management is very ably supporting by some of the loveliest and most competent front desk staff we have ever met. Antonio always make us welcome as he does with all of your guests and always goes out of his way to add to the very “friendly” atmosphere of Egerton House. I was going through my email inbox deleting many of the older mail and found a note from some friends who stayed with you during last May on our recommendation. They loved the stay and will return one day soon. We really do tell all of our friends about the Hotel!!
Rosie & I are already looking at visiting again next year and a Lottery win would have us back tomorrow! Thank you so much for making us feel like we had returned to our London “home”.
We wish Egerton House Hotel all of the very best and will see you during next year.
Rosie & Alan - October 2012

perfect in execution

We had a wonderful time visiting with you and your staff, as I previously mentioned, everyone to a man or woman was perfect in the execution of their duties with lovely personalities.
Bob & Jeanne - October 2012

gracious hospitality

I would be remiss if I didn't express our thanks for your most gracious hospitality. John and I so enjoyed our visit to the Egerton House Hotel. Your staff were all cordial and welcoming. We shall recommend the hotel to our friends for sure! Again, our sincere thanks! Hope to see you in the near future!
Judith - October 2012