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20/01/2009
Red Carnation Hotels wins prestigious award for achieving excellence in the workplace “Our core value is exceptional customer service,” comments Jonathan Raggett, Managing Director of Red Carnation Hotels “and we can only deliver that if our staff are truly passionate about working with us to deliver that. This award is a terrific endorsement of the whole Red Carnation team – it’s one thing to say the management takes workplace engagement seriously, but the real litmus test is what the staff themselves say.” This ‘Michelin style’, elite accreditation system recognises organisations by 'Star Status'. One star is acknowledged as first class, two stars as outstanding and three stars as extraordinary. Only 55 companies in the entire UK were awarded 3 stars, only 150 were awarded 2 stars, and only 209 were awarded 1 star, so on this measure few organisations do a better job of creating an exceptional workplace than Red Carnation Hotels. The rating is arrived at through a rigorous process which relies heavily on feedback from the staff themselves to identify workplace performance and best practice against eight key factors: Every company that goes for Best Companies Accreditation is given a Best Companies Index score (BCI). This score (on a scale of 1 to 1000) is defined from employee’s responses to questions within the Best Companies survey and determines their star rating. “This is a great achievement,” concludes Jonathan Raggett, “but we can do even better – it gives us something to aim for over the coming twelve months.”
These awards have been established to identify the very best companies to work for in the UK. They acknowledge excellence in the workplace and accreditation certifies that the company is doing a great job of focussing on workplace engagement as an integral component its success and growth.