We are a family in the true sense of the word. Family-owned and family-run, our warm, inclusive ethos embodies everything we do, embracing every guest, every hotel and every member of the Red Carnation team.
2. HOW WE MAKE GUESTS FEEL
There is a personal touch in all that we do. Every member of the Red Carnation family is empowered to make a genuine difference to every guest’s experience. Our passion and thoughtful service is what defines us, and we all strive to give our very best.
3. NAMED WITH LOVE
Red Carnation Hotels is lovingly named after the signature flower worn by the husband of our President and Founder, Beatrice Tollman, and is proudly worn by every member of the team as a symbol of our commitment and care.
4. PROPERTIES WITH CHARACTER
Our hotels are a celebration of their heritage and location. Each hotel has its own story to tell, whether that’s through its fascinating history, unique design, one-of-a-kind experiences or the memorable characters within our teams.
5. CUISINE WITH A SENSE OF BELONGING
We are incredibly proud of our restaurants, which combine delicious signature dishes created by Beatrice Tollman with the skills of our talented chefs. Working with a trusted circle of local providers, we devise distinct menus that support and honour each destination.
6. AUTHENTIC EXPERIENCES
Our strong local relationships and network of expert insiders create purposeful connections and extraordinary experiences for our guests – from little-known gems to personal favourites, always tailor-made down to the smallest detail.
7. UNIQUE DESIGN AND CURATED ART
The inspiring location, fascinating history and vibrant local community of each hotel deeply influences the beautiful and carefully thought-through interiors, complimented by exceptional art collections which have been curated over nearly 70 years.
8. TREASURED GUESTS
Every guest that stays with us experiences our uniquely warm, welcoming and thoughtful service – and that goes right down to the smallest ones: children and pets. From healthy, child-friendly menus to long-trusted dog walkers, we go out of our way to make every stay special.
9. HOLISTIC WELLNESS
We believe in a holistic approach to wellness through rest, nourishment and genuine connections with both the people and the place. Our spas offer restorative journeys and modern therapies to heal, restore and calm.
10. WE CARE
We have a profound respect for our destinations and tread lightly wherever we go. Our philosophy is to help guests become part of our journey to make a real difference and do what is right for people, for wildlife and for the planet.