- Managing Director - Red Carnation Hotels
Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 17 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.
"We are a family run small collection of five and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."
- Director of TTC, RCH and Bouchard Finlayson winery
Vicki is a director of various, respected international businesses including The Travel Corporation, Red Carnation Hotels and Bouchard Finlayson winery.
The Travel Corporation is a highly-regarded, privately-run international holding company of over 25 niche award-winning travel brands, including Red Carnation Hotels, Uniworld Boutique River Cruises, Trafalgar, Insight Vacations and Contiki Holidays.
Red Carnation Hotels is a collection of award-winning luxury hotels in Europe, South Africa and the United States. These iconic properties include Ashford Castle in Ireland, The Milestone Hotel in London, the 12 Apostles Hotel & Spa in Cape Town and The Oyster Box Hotel in Durban.
Bouchard Finlayson is one of the finest wineries in South Africa, producing the very best Pinor Noir in the country, superb Chardonnays and Sauvignon Blancs, as well as Hannibal, a remarkable blend of Pinot and Italian grapes.
Born in Johannesburg, Vicki moved to London in the late-1970s, where she attended Francis Holland Girls School. She finished school in the USA and then completed her studies in international finance and marketing at the American University in Washington DC.
After living in Morocco for many years, she moved to Paris to attend L’Ecole des Beaux Arts and study History of Art at L’Ecole de Louvre. She resided in Geneva from 2000 until 2017, when she moved to London.
- Vice President of Sales
I am now fast approaching twelve years' service with Red Carnation Hotels. I first started as General Manager at the Rubens Hotel and No. 41 where I soon learnt what makes Red Carnation Hotels different from other hotels around London. Being smaller we really have to focus on earning the guests' business and ensuring that our teams are trained to deliver the thousands of individual standards which go into making a guests' visit a memorable one. I now spend my time working with all the hotels developing great relationships with a wide range of companies, making sure that we tailor our outstanding service to fully match the need of our guests.
- Vice President of Marketing & Revenue Management
Having joined the Executive team at Red Carnation Hotels in July 2011, I am extremely proud to be working for a family owned and run collection of extraordinary hotels, renowned for generous hospitality and impeccable service. My role is to champion the customer and ensure that the brand proposition reflects the customer experience in every way possible. 2018 was a fantastic year for Red Carnation Hotels being named the Number 2 Best Hotel Brand in the World by Travel & Leisure and holding the top 3 traveller ranked hotels in London on Tripadvisor.
- Vice President of Finance & Administration
I joined the collection about three years ago on a consultancy basis - having clocked up a fair few years in accountancy! My background was varied but my last role was with a well known health spa chain. A year ago, I was approached to take the Vice President role and I have been working for all the properties in the Red Carnation Collection since then. It is a pleasure to work with a team of dedicated financial people but also with the operators at hotel level. I am very much involved with the day to day business as well as the decisions and strategy for the group as a whole; it is this broad spectrum that I particularly enjoy.
- Executive Director - Red Carnation Hotels
Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry. His tremendous career ranges from a chef to Vice President in the luxury hotel business.
A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.
- Vice President People & Culture
I consider myself really lucky to have been working for Red Carnation Hotels for over 10 years now – firstly as Training and Development Manager, then as Director of Human Resources and Training and now as Vice President for People & Culture. My background is in restaurants, bars, contract catering, private healthcare and hotels. For me, the best piece of feedback we have is when a guest remarks on the fantastic service they received or how the friendliness of the staff knocked their socks off! Ultimately this is how my department is judged - on our recruitment through to the training we deliver. In 2009, I had the honour of being named Human Resources Manager of the Year at the HotelCateys and also One of the Top 100 Women in Hospitality by Women First at the Shine awards in 2011. The most satisfaction for me at work derives from when I see someone develop and grow within the company and I am happy to say that this is something that at Red Carnation Hotels we do exceedingly well. Equally, someone being happy in their role, doing a brilliant job and wishing to stay in that position with us for many years is important to me.
- Projects Director Building & Design
I joined Red Carnation Hotels in the 1990s as Projects Director Building & Design. Responsible for leading the Design team in all aspects of hotel renovations, decorative initiatives and remodelling new acquisitions, working closely with Mrs Tollman and Toni Tollman to achieve the high standards and stylish visual impact for which Red Carnation is renowned.
I also oversee the creative concepts for our sister brand Uniworld ensuring that the same level of luxury is present throughout. With a deep love of antiques, arts and fabrics, I personally manage every aspect of the interior design, décor and art selection, styling photo shoots and infusing thoughtful signature touches that make our collection unique.
- Director of IT
Fergus Boyd was appointed as Director of IT at Red Carnation Hotels in April 2018. Previously CIO at Yotel, Fergus has a strong track record in IT and digital delivery in all the organisations he has worked with, including 17 years with British Airways and 6 years with Virgin Atlantic in various roles leading eBusiness and IT Innovation.