Linen Room Controller

Job Reference: 12AGLO

Job Summary:

We are looking for a socially focused team player with high attention to detail who can operate in a constantly changing environment under pressure to welcome guests and see to their needs throughout their stay.

Minimum Experience and Qualification Required:

  • Grade 12 (NQF 4)
  • 3 years housekeeping in a 4/5* environment of which at least 1 year should be as a linen room supervisor
  • Experience with a property management system
  • Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
  • Solid financial understanding
  • Presentable
  • Good command of the English language with solid verbal and written communication skills
  • Must be able to work flexible working hours including weekends and public holidays
  • Proven experience with stock taking and stock control processes

Key Performance Objectives:

  • Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
    owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
    ensuring that you a familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
    creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
    working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
    being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
    to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
    to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service
  • To supervise the Linen Room Team in according with Red Carnation Hotel Management principles by:
    ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution
    ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention
    being actively involved in the training and development of each team member by supporting their learning through on-the-job application and coaching, making them available for all appropriate training opportunities and holding the team member to account for the learning that they have successfully assimilated
    applying the performance management and corrective action tools in accordance with the Hotel’s Code of Conduct with the aim of exhausting all opportunities to correct and support staff before utilising avenues for employment termination
    recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required
  • To control the day-to-day operations of the linen room by:
    ensuring that all invoices are checked and cross-checked
    ensuring the receipt and recording of all dirty hotel linens, uniforms, guest laundry; ensuring they are sent to the laundry service provider; once returned is reconciled against receipts; ensuring quality control practices are met as per RCH standard
    ensuring that all uniforms are in a good state of repair and that all items sent for laundering are returned; any short-returns or sub-standard laundering need to be follow-up on, questioned and resolved
    coordinating with the various laundry suppliers; as well as liaise with them on behalf of the spa and the food and beverage department
  • To assist with the management and control housekeeping stock by:
    ensuring that all guest linens and supplies are ordered in accordance with the par level requirements
    ensuring that monthly/quarterly stock takes are done of all linen, guest supplier and cleaning supplies and that any variances are thoroughly investigated and resolved
    taking responsibility for the stock in the boom store, furniture store and chemical store
    ensuring a regular and accurate amenities stock take is done on a monthly basis and that stock is ordered accordingly
  • From time to time assisting in other roles by:
    assuming the responsibilities of the Assistant Housekeeping Manager in his/her absence
    overseeing and manager all the floor supervisors on shift when rostered as Housekeeping Manager on Duty
    working closely with the Hotel Coordinator and when required assume duties in the coordinator’s absence.