Head Concierge

Job Reference: ASH_HeadCon

The Front Office department is looking for a Head Concierge to join the team. You should have a proactive attitude, excellent communication skills and an approachable and friendly personality.

Key responsibilities include:
  • To supervise the Concierge operation in a hands-on capacity, dealing with all Guests requests/queries in a friendly and efficient manner in line with hotel standards
  • To train, lead and motivate the Concierge team, ensuring they carry out their duties in line with hotel standards
  • To ensure effective communication with the larger Front of House team, the front gate and bridge links men to ensure the best possible first impression to the guest
  • To ensure that great care and attention is provided to each guests throughout their experience with the hotel
  • To adopt an organised work approach striving to provide the Guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations

The ideal candidate for the Head Concierge position will be a self-starter, and enjoy working within a friendly and productive team. This is a full time position, and all candidates would need to be available to work five days a week between Monday and Sunday.

Work with Red Carnation

The ideal candidate for the Head Concierge position should:

  • Have extensive knowledge of concierge operations & duties
  • Have extensive knowledge of computerised systems e.g. OPERA, Microsoft Word/Excel
  • Have strong communication skills
  • Have strong attention to detail
  • Have strong organisation skills
  • Have the ability to handle busy situations and manage your workload effectively
  • Be enthusiastic & flexible
  • Have a friendly & outgoing personality
  • Be legally eligible to work in Ireland

This position has excellent progression opportunities within the renowned Red Carnation Hotel Collection, a company providing the perfect opportunity to those who are looking for an exciting career and job security within the Hotel industry.

Some of the Benefits available to our team:

  • Complimentary meals on duty
  • Discounted rates with Red Carnation Hotel Collection, The Travel Corporation and some UK Relais & Châteaux properties
  • Uniforms and dry cleaning service provided free of charge
  • Discounted rates with many local businesses and third party service providers (including Estate Activities)
  • Heavily subsidised accommodation (subject to availability)
  • Professional training and development opportunities (79 in-house courses to avail of)

Ashford Castle is an Equal Opportunities Employer

Ashford Castle is a five star resort based in the village of Cong in the West of Ireland. We are part of The Red Carnation Hotel Collection and Leading Hotels of the World. The Red Carnation Hotel collection provides an opportunity for long-term career prospects and is recognised as number 3 of the Sunday Times Top 100 Best Companies to Work For 2016. As a result we can confidently promise you will reach your full career potential! We are also proud to be recognised with a Gold Standard Award Investors in People - the first company to gain this award on a worldwide basis and to be re-assessed successfully too