Guest Services Representative

As Guest Services Representative you will be responsible to present and maintain an environment that will ensure guest satisfaction.

Key responsibilities include:

  • Ensures guests receive a warm welcome to the hotel
  • Registers guests according to procedures and law
  • Conversant in the use of the hotel’s computer system and telephone system
  • Operates fax machines and photocopiers
  • Accurate in cash handling and currency exchange
  • Compiles guest’s accounts
  • Awareness of all sales outlets within the hotel and promotes these to guests
  • Knowledgeable of hotel’s layout and allocates rooms to guests according to their needs
  • Handles and passes on any relevant information or complaints to the Front Office Manager
  • Answers reservation inquiries, while maximizing occupancy and revenue
  • Knows all hotel promotions
  • Acknowledges all regular guests and VIPs and their
  • Reconciles bank at the end of the shift
  • Performs courtesy callbacks to all guests within 15 minutes of arrival
  • Informs the Manager on Duty is aware of arrival of VIPs
  • Ensures the reception area is clean and tidy at all times and well stocked with guest stationary, brochures, apples, cookies and candies
  • Ensures that any account to company/voucher accounts have the relevant correspondence attached
  • Answers telephone calls quickly and efficiently
  • Ensures faxes and messages are given to guests at the earliest opportunity

The ideal candidate should:

  • Have a high school degree or equivalent
  • Have previous hotel experience, with hospitality training and customer service at the highest level
  • Have strong arithmatic skills and are multi task oriented
  • Have good knowledge of computers and hotel PMS systems
  • Be eligible to work in the US

This position has excellent progression opportunities within the renowned Red Carnation Hotel Collection, a company providing the perfect opportunity to those who are looking for an exciting career and job security within the Hotel industry.