Reservationist

Job Reference: OBResAgent

Fixed Term Contract: 6 Months

Job Summary

To ensure the highest standard of performance and service is achieved when reserving accommodation and additional services for The Oyster Box Hotel. To ensure the accuracy of all reservations to ensure exceptional guest service.

Minimum Experience and Qualification Required:

  • Matriculation certificate (or the equivalent) Hotel Management Diploma would be an added advantage.
  • Minimum of 2 years experience in a similar position
  • Must be well spoken and possess excellent people, communication and organizational skills
  • Fully computer literate in MS Word, Excel and outlook
  • Understand and have a good working knowledge of OPERA
  • Have a thorough knowledge of policies and procedures regarding hotel reservations i.e. room types, rates, allocations and future availability, deposits, payment and cancellation policies and procedures
  • Able to work shifts

Key Performance Objectives:

  • Responsible to operate within the policies and procedures as set out in the operating manual
  • To perform Food and Beverage Duty Manager Shifts when on duty covering all Food and Beverage Operations
  • Make regular visits to the Food and Beverage areas to evaluate quality of product and be regular contact with guests, check customer’s satisfaction, communicating relevant points to HODs
  • To train staff as and when necessary
  • To competently handle any Industrial relations issues within the food and beverage department
  • To ensure that an efficient system of storage and issuing of stock is maintained and to investigate, remedy and control any shortfalls via relevant ledgers and tight security
  • To assist the Food and Beverage HODs, the Financial Controller and the F&B Manager in producing budget figures for the department and ensuring that costs are kept within budgeted levels