Head Waiters Waitresses

The Food and Beverage department is looking for a Head Waiters/Waitresses to join the team.The ideal candidate will enjoy working within a friendly and productive team. This is a full time position, working five days a week between Monday and Sunday.

Key responsibilities include:

  • To deputise for the restaurant manager in their absence
  • Run your shift to the highest level, in-line with the SOP manual and ‘Summer Lodge’s’ procedures
  • Supervision of the restaurant staff, on a daily basis, providing support, guidance and discipline where necessary
  • Ensure staff presentation and personal hygiene is to highest standard
  • Play and active role in exceeding guest expectations and ‘wowing’ the guest
  • Assist with induction and settling in of new food and beverage staff
  • Team motivation helping them to perform to the best of their ability
  • Maintain consistently high standards of food and beverage service
  • Be completely familiar with menus associated with the food and beverage operation
  • Ensure SOP Manual is adhered to at all times
  • To support the bar and lounge team as and when required
  • To ensure that the quality of dish presentation in the restaurant is consistent with the agreed standards and communicate any variances directly with the Restaurant Manager
  • Be familiar with the POS and PDQ systems
  • Deal with guest complaints efficiently and effectively reporting to Restaurant Manager
  • Settle all bills on your shift, ensure charges are accurate shift reports complete
  • Handover shifts following departmental procedures
  • Report maintenance issues, breakages and equipment requirements to restaurant management/maintenance
  • Liaise with other department to ensure the smooth running of operations
  • Attend daily and departmental meetings as and when required (daily/periodically)
  • Ensure daily and periodic cleaning is carried out on time and to standard

This position has excellent progression opportunities within renowned Red Carnation Hotel Collection, a company providing the perfect opportunity to those who are looking for an exciting career and job security within the Hotel industry.

The ideal candidate should have:

  • Be standards driven
  • Have a good command of the English Language (oral and written)
  • Have excellent self-presentation
  • Have excellent communication skills
  • Be organised and efficient
  • Be hands on with exceptional attention to detail and the passion to go the extra mile for our guests
  • Will have previous experience and the proven ability to manage and train people within a similar role

Red Carnation Hotels Collection provides an opportunity for long-term career prospects and is recognised as number 3 of the Sunday Times Top 100 Best Companies to Work For 2016. As a result we can confidently promise you will reach your full career potential! We are also proud to be recognised with a Gold Standard Award Investors in People - the first company to gain this award on a worldwide basis