Whatever your job role at Red Carnation Hotels, you will find we provide the training and development you need to progress in your career and we are proud to hold an Investors in People Gold Standard Award for this commitment to our staff.
Excellence as standard
All our hotels have achieved Investors in People Gold Award status. This means that our Training and Development Plan links directly to our business goals and strategy and that this is communicated openly. We’ve also been recognised as Number 3 in the Sunday Times 100 Best Companies to Work For 2016. We all work toward the same main goals - to match the quality of service to the outstanding and superior quality of our product.
Steps to success
Our Training and Development Plan is second to none. For a start, what we say we’re going to do, we do. We want to fulfil your dreams with you, help you achieve your personal goals, the same way you will help us achieve our business goals. The personalised service you see in our hotels starts with the personalised training we provide to our employees. We won’t just provide you with the basics, we will also offer learning opportunities that are internationally recognised beyond our own organisation. Encouraging you to develop new skills helps us to motivate our team, so keeping our service to guests at the highest level.
These courses cover the vital areas of great customer service and allow individuals to feel more confident and comfortable doing their day-to-day jobs. These courses are to be completed within the first six to nine months and all employees to attend these courses.
We expect all Managers to attend these courses. The courses are based around looking after your team and getting the best from them as a result.
These skills are for particular departments or job roles within the Hotels. These include specialist courses for all Front Office employees and the ‘Practical Training Certificate’ for people who want to improve their training skills, a qualification from an external awarding body that is recognised outside Red Carnation.
These courses are aimed at people who want to develop within the business but who are not necessarily ready for their next position - they will help you get to where you want to go.
In addition to these internal training courses you may be able to apply for our college sponsorships - we fund qualifications that can be attained at local colleges.