Red Carnation Hotels set very high standards and expect to exceed them. We therefore employ people who have extraordinary dedication, expertise, and above all else enthusiasm for taking care of our guests.
Our people are our most important asset, because the quality of our guest experience cannot exceed the abilities of our team. We therefore treat every member of staff extremely well and do our utmost to help them achieve their full potential.
- Giving personalised, warm and consistently exceptional service
- Taking the initiative to anticipate guests’ needs
- Communicating with guests and colleagues in a clear, open and honest way
- Taking responsibility for creating positive, memorable experiences for each guest
- Valuing, respecting and supporting each other
- Committed to providing resources, leadership, learning and development for everyone